Dipartimento di Ingegneria informatica, automatica e gestionale

This research encompasses a comprehensive exploration of Spoken Dialogue Systems (SDSs) in the manufacturing sector. It begins by establishing a conceptual architecture and taxonomy to guide the design and selection of SDS elements. Real case applications, including worker safety and cybersecurity support, validate the research findings and highlight areas for improvement. Looking ahead, the study delves into the potential of Large Language Models (LLMs) and multi-modal applications. Emphasizing the importance of extreme personalization, the study highlights the need to cater to the diverse qualifications and preferences of workers. Additionally, it investigates the integration of SDSs with other sensory modalities, such as images, videos, and augmented or virtual reality scenarios, to enhance the user experience and productivity. The research also addresses crucial considerations related to knowledge base optimization. It examines semantic variations of words across different application contexts, the continuous updating of procedures and data, and the adaptability of SDSs to diverse dialects and linguistic abilities, particularly in low-schooling personnel scenarios. Privacy, industrial protection, and ethical concerns in the era of LLMs and external players like OpenAI are given due attention. The study explores the boundaries of knowledge that conversational systems should possess, advocating for transparency, explainability, and responsible data handling practices.